100% independent and the best advisor in the
area of customer loyalty and warranty concepts,
that's what we are.
What services do we offer you?
Customer loyalty concepts
Optimization of after-sales activities including employee training
Service- and maintenance products for new and used cars, ships, motorcycles, scooters, bikes etc.
What service can you expect from us?
Development of new concepts
Creation, Controlling and implementation of improved processes
In-house training of sales- and after-sales staff
Proactive sales support
Monitoring of results
Optimization of ways of thinking and of working methods
Reduction of administration and thus of costs
Retention of independence
Collaboration with specialists who have a sound knowledge of your industry
Participation in a co-operative, if desired
Payment in (monthly) installments in case of unexpectedly high repair costs
Exclusivity for your customers
No-claim refund as additional income (quality bonus)
You determine your own income with the help of a customized product, up to 20% extra
Target groups are holdings, dealers, franchise organizations with a clear commitment and an active cooperation in the field of customer loyalty
+31 6 460 10 632
Dick Harthoorn (1959) has more than 35 years of experience in the financial and automotive sector. Starting as a trainee at Centraal Beheer, he climbed the career ladder quickly. After working as a business insurance advisor, he was the manager of special insurance concepts for the leasing automotive market and, with Centraal Beheer, he conquered more than 60% of the market share in this growth market.
+31 6 308 64 775
Bernd Krüger (1966) was born and raised in Germany, where he grew up with technology and service. At an early age, he started his career as a technician in his own family business, an OPEL dealership, and subsequently he switched to the commercial side. His profound technical education, together with his sound knowledge of commercial issues, made Bernd attractive to Tenneco Automotive, which he became Area Manager of.